Returns & Refunds

For most online goods purchases, notify withdrawal within 14 days after receipt, then send the goods back within 14 days after notifying us. Refunds include the least expensive standard outbound delivery charge; the extra cost of an upgraded delivery service need not be refunded. Refund within 14 days of withdrawal notification, subject to the lawful right to wait for the goods or evidence of return. You may inspect goods as you could in a shop; only legally permitted diminished value may be deducted. Statutory conformity rights last at least two years and may be longer under national law. Necessary updates and goods with digital elements have additional rules. The voluntary return window and manufacturer's warranty do not replace these rights.

Online customers generally have 14 days after receipt to notify cancellation and another 14 days to return the goods. Statutory refunds include standard outbound delivery and are processed within the applicable 14-day deadline. Faulty goods may qualify for the 30-day short-term right to reject, followed by repair, replacement or other remedies. Time limits for enforcing rights are not a promised product lifespan. Mandatory consumer rights take priority over this policy.

Australian Consumer Law guarantees are not limited to our voluntary return window or a 12-month commercial warranty. For a major failure, consumers may choose a refund or replacement and may have compensation rights. For a minor failure, the supplier normally has an opportunity to provide a remedy within a reasonable time. The remedy is free where the law requires it. A change of mind alone does not create an automatic statutory refund right.

State consumer and warranty laws remain applicable. For goods ordered online, we must have a reasonable basis for our stated shipment time; if no shipment time is stated, the federal rule generally uses 30 days. If shipment will be delayed, we will follow the required notice, consent and refund process. Our voluntary 30-day return offer does not remove any additional state-law remedy.

Consumer rights depend on the province or territory; Canada does not have one universal online change-of-mind cancellation period. Mandatory product quality, disclosure, non-delivery and cancellation remedies remain available. In Québec, special distance-contract rules may provide cancellation and chargeback remedies when required disclosures, contract copies or delivery obligations are not met. Our voluntary return offer does not restrict those rights.

For qualifying distance purchases, the Consumer Defence Code provides a seven-day withdrawal period from signing or receipt, with the amounts paid returned as the law requires. Statutory defect rights are separate: durable goods generally carry a 90-day complaint period, with hidden defects assessed from discovery. A supplier generally has up to 30 days to remedy a defect before the statutory alternatives apply, subject to legal exceptions. Do not interpret our voluntary return policy as limiting these rights or imposing return costs on statutory withdrawal.

The Federal Consumer Protection Law applies to qualifying transactions. Where Article 56 applies, consent may be revoked within five business days from delivery or signature, whichever is later; statutory exceptions and return-cost rules apply. Rights for defective, misdescribed or undelivered products, including legally required remedies and compensation, remain unaffected. A blanket 'no refunds' term does not override those rights.