Customer support
Email support@iiwey.com for product, installation, order, shipping, return and warranty questions. Include your country, product model, order number and a short explanation. Do not email card details, passwords or sign-in codes.
Use the Support Center for model-specific guides. Account Orders can link other-platform purchases; After-sales can link an existing support service order after the required ownership checks.
Seller identification
Legal entity / contracting seller, store operator and merchant payment-collection entity: 香港諾迪思國際有限公司. Registered business address: Unit 135, 1/F, 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong. Registration number and tax identifiers, where required: pending owner confirmation. Required telephone contact and local representatives: pending confirmation.
The owner has confirmed the legal entity and registered address above. Registration and tax identifiers, required telephone details and applicable local representatives remain to be confirmed before those details are published.
Returns and service shipments
Request the correct address from support for the specific order and country. Fulfilment warehouses, package sender addresses and the registered office may not accept customer returns. We do not invent or publish an unverified return address.
Requesting routing instructions does not prevent you from sending a valid statutory cancellation notice within the applicable deadline.
Privacy, rights and complaints
Privacy: use the subject “Privacy Request”. Intellectual property: use “IP Notice” and include the specific content URL and supporting details. Commercial and reseller enquiries: describe your request without attaching confidential third-party material.
We aim to handle issues through support, without limiting access to competent regulators, dispute-resolution bodies or courts. Response hours, telephone availability and required local complaint/mediation contacts must be confirmed before publication.
