IIWEY DASH CAM · ACCOUNT & DATA
Delete your IIWEY Dash Cam account
You can request deletion without installing the app or signing in. This request covers your IIWEY Dash Cam account and the linked IIWEY store account.
Send your request
Email us from the address linked to your account if you can. Use the subject “IIWEY Dash Cam account deletion request” and tell us that you want your account and associated data deleted.
Email support@iiwey.comIf you no longer have access to that email address, say so in your message. Do not send passwords, verification codes, identity documents or camera recordings in the first email.
What happens next
- Our support team acknowledges your request and verifies that the account belongs to you. We may ask for limited information needed for that check, but never your password.
- After verification, we process the account deletion within 7 days and confirm the outcome by email. Access to the linked app and store account is revoked as part of deletion.
- We remove non-transactional cloud data through our deletion process. Data held by service providers and backup copies may follow their own deletion or rotation process.
What may remain
Some order, payment, return, warranty, consent or security records may need to be retained for legal obligations, fraud prevention or an unresolved dispute. They are separated from the active account. We will explain any retained categories and the applicable retention basis in our reply.
Deleting your account does not erase photos or videos stored in your phone’s system gallery or on your dash cam’s memory card. You can manage those files on the device.
IIWEY Dash Cam is operated by 香港諾迪思國際有限公司. Privacy and deletion requests: support@iiwey.com.
